Every industry’s technology system is always changing, thus to be competitive, the industries must also change and accept the newest technologies. Numerous new technological trends have been unveiled and integrated into people’s everyday lives within the last ten years. Common people’s lives have likewise been simplified and made less stressful by technology. The regular people became addicted to technology even after the pandemic in 2020.
The method that guests are served has undergone significant technical advancements in the hospitality sector, just as in any other. The best five technology advancements and trends that have been adopted into the hospitality sector and will be crucial to learning in 2024 will be discussed in this article.
AI-Powered Personalization
Artificial intelligence has changed the way of living for many people and the working environment of many industries. Currently, there is a wave of Artificial Intelligence (AI) that is going on and the hospitality industry is not an exception. AI can help to improve the working of the hospitality industry in many ways. From analyzing data to curated personalized experiences for guests, AI is capable of doing it all.
Key Features of AI-Powered Personalization
- Smart Room Controls: Modifying entertainment, temperature, and lighting according to the tastes of the visitors.
- Personalized Offers: Marketing initiatives powered by AI that target visitors with exclusive deals according to their previous actions.
- Enhanced Guest Services: Real-time help and advice from chatbots and virtual concierges.
Contactless Technologies
The pandemic has accelerated the adoption of contactless technologies by the hotel sector. In 2024, this trend is predicted to continue growing, with a focus on fewer physical interactions to increase visitor convenience and safety.
Key Features:
- Mobile Check-In/Check-Out: Visitors can finish the check-in and check-out procedures on their cell phones without going to the front desk
- Digital Key Cards: Mobile keys let visitors use their cell phones to unlock their rooms.
- Contactless Payments: Combining QR code and NFC payment methods for smooth transactions.
3. Sustainable Technology Solutions
Sustainability is now a need rather than just a fashionable term. Increasingly, hotels are using technology solutions to lessen their environmental impact. By 2024, technologically enabled sustainable practices should receive greater attention.
Key Features:
- Energy Management Systems: Energy-efficient real-time monitoring and optimization systems.
- Waste Reduction: Technologies that, by improved supply chain and inventory management, reduce food waste.
- Eco-Friendly Building Automation: Energy-saving lighting, heating, and cooling control systems.
4. Augmented Reality (AR) and Virtual Reality (VR) Experiences
Guests’ interactions with hospitality brands are changing thanks to AR and VR. Immersion experiences made possible by these technologies can improve anything from on-site entertainment to marketing.
Key Features:
- Virtual Tours: Prospective visitors can use VR to look around hotel facilities and features before booking.
- AR Navigation: AR guides on a property to assist visitors in navigating big resorts or conference facilities.
- Enhanced Guest Engagement: AR-based games and activities to amuse visitors while they’re there.
5. Integrated Property Management Systems (PMS)
Effective management increasingly depends on a complete PMS that unifies several hotel operations onto a single platform. Delivering great visitor experiences in 2024 will need connected systems that provide smooth departmental connection.
Key Features:
- Unified Interface: A single dashboard for handling cleaning, maintenance, reservations, and more.
- Data Analytics: Sophisticated analytics solutions that offer an understanding of operational effectiveness and guest behavior.
- Third-Party Integrations: Compatibility with various systems including POS, CRM, and internet booking sites.
Conclusion
Technology has reshaped the hospitality industry in 2024. This change has enhanced guest experiences as well as efficiencies of the staff. By staying ahead of the curve, the staff members can set standards in service and sustainability of the industry. It’s important to embrace the technology trends in the best possible way for the benefit of the industry. There will be new trends that will come can go and some trends will become a lifestyle. But it’s the need of every industry to have the ability to adapt and keep thriving for the best.
If you are interested in the hospitality industry and want to pursue this as a career. You must explore the hospitality and Hotel management courses from AAFT, School of Hospitality and Tourism. Click here to view courses.
